SHIPPING AND RETURNS

We at Intrigue studio take pride in the exceptional quality of our handcrafted furniture. We are relentless in our attention to detail in design, material, and construction. Our dedication to customer satisfaction is the same.    

 

1.What should I check when the product is delivered to me?

Please check for all the following items when the product is delivered to you:

Check on all external surfaces across the product for any:

Breakages,

Cracks,

Chip-offs or

Unfinished patches.

 

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WHAT’S ELIGIBLE FOR A RETURN?

 

1. Damaged and Defective:

 

• If the product is delivered to you in a damaged condition, you can choose to return the product within 03 days of receiving the order. Please note that the natural characteristics of the material used, like appearance or texture (especially for solid wood products) and the wooden top tables are made of reclaimed teak wood which tends to have grain and shade variations, are not defects. We urge our customers to email us at info@vakrstudio.com and attach proof of damage, i.e. photographs of the damaged product, within 48 hours of delivery. We shall take all responsible steps to fix any minor damages/defects but shall work with you throughout the way to fix major damages.

• Damage & defect will be assessed in 72 hours, and a solution will be provided. If, in the opinion of Studio Intrigue, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Studio Intrigue, to address the issue. We require you to safely pack the damaged product and ship it back to our warehouse in Faridabad, Haryana, at the earliest.

 

Address: STUDIO INTRIGUE, Plot No. 9, First Floor Panchkuian Road, New Delhi - 110001.

 

 

2. Difference - If the item delivered to you is different (in shape or colour) from the item image on our website.

 

Note:

Our Concrete and Rattan Furniture is handmade. Any variations in the colour or weaving patterns are imperfections adding a tinge of more beauty to our pieces and are not a defect. Thus, these slight deviations shall be acceptable.

The Concrete & Rattan Table Legs are made using MS Rods and coated using Epoxy Paint. The paint is designed to withstand moderate humidity. In highly humid conditions, the legs might require an additional paint coat in due course of time.

 

3. Missing - If the product delivered to you is incomplete or has components missing.

 

 

WHAT’S NOT ELIGIBLE FOR RETURN?

 

1. Relocation: Please note that if an item is sent to you in great condition and then dismantled for relocation, reassembly, or other reasons, Studio Intrigue will not be responsible for any damage to the goods.

 

2. We recommend you carefully analyze the sizes provided on the product page and determine if the furniture you order fits into your entryway and rooms. Any refund request circling issues with size will be complex for us to entertain. We only serve hand-made products; thus, according to industry standards, a slight variation of 10mm to 15 mm should be acceptable.

 

3. Customized Orders: If our products are customized as per your specifications, which include the Monogrammed/ Personalized items, we put our heart into the production immediately; thus, such orders cannot be cancelled, changed, returned or refunded at any point in time. We will be unable to abide by the “Change of Heart” policy.

 

4. Final Clearance Sale: Products bought under final sale or clearance are non-returnable and non-refundable.

 

Note: In certain situations where a replacement is offered, it shall only be replaced by the originally ordered item and cannot be switched against a variation in the current order.

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RETURN AND REFUND

 

• Any defect caused to the product by improper handling and assembly by the customers is not included under the warranty policy.

• We do not offer replacement or refund for any defective products right away. Once we receive and assess the product and the refund is approved, you will receive the refund within 15 days to the provided bank account information.

• Upon assessing the returned item, if you are eligible for a refund, the same will be initiated as per the following guidelines:

• The refund initiation is subject to once we receive it in our warehouse at STUDIO INTRIGUE, Plot No. 9, First Floor Panchkuian Road, New Delhi - 110001.

• Post receiving the products back to our warehouse, a refund shall be initiated within 5-7 days. Refunds will be prompted via NEFT or by the way payment was originally made. Depending on the orders, the processing charges might be deducted.

 

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WARRANTIES

 

We are incredibly cautious while crafting our products for you. Since they are all hand-made pieces, they come with a 03-months warranty from the date of purchase and only cover manufacturing defects. Please write to us at info@vakrstudio.com in case such a need arises.

This crafted warranty does not apply to:

• Minor cuts, chip offs or damages in the cleaning process by you.

• Products exposed to direct sunlight naturally result in the decaying of wood over a period of time.

 

Note: Please keep in mind that with the passage of time, woods encounter minor cracks referred to as checks that do not hamper the life of the product at all and are not covered under warranty.

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CANCELLATIONS

 

In case a situation arises where order cancellation is required, you can cancel your order for a Product at any time prior to delivery. If you cancel your order before the Company ships the Product, the Company will refund the full value of your order. If you cancel your order after the Company has shipped the Product, the Company will refund the order money deducting a 20% (Twenty Percent) processing fee. After delivery of the Products, no cancellation of the order is possible, and the sums paid are not recoverable.